Post by shati106 on Nov 1, 2024 22:52:32 GMT -8
An article about how the integration of Profitbase CRM and Bitrix24 helped a developer improve the customer service of the sales department. Arman Alibaev, Development Director at Icon Development, shared his experience.
What was wrong?
"When I joined the company, the work of the sales department was practically uncontrolled. The information on the website of our residential complex was not updated, the sales social media marketing service department stored data in Excel tables, manually making changes several times a day. Imagine: a client goes to the website, sees available apartments, calls the sales department, and they tell him that the apartment is sold or reserved. We wanted to provide first-class service, which did not exist."
“We needed a solution specifically for developers”
“In November 2022, a developers’ forum was held with the participation of Russian industry experts. We decided to attend it in the hope of finding a solution to our problem.
Oksana Dunina, co-founder of Profitbase, spoke at the event. In 15 minutes, she spoke in detail about the company's products. After the forum, I approached Oksana, we talked, exchanged contacts and kept in touch for 2-3 weeks. During this time, I was convinced of the need for a CRM system for our company.
I came to the team, charged with changes. I held meetings, answered questions. I was convinced that similar functionality exists in other systems, but we needed a solution specifically for developers."
About alternatives
“We didn’t look for other options because there are practically no other products that have a highly specialized product that could solve our problem like Profitbase.
The potential of the system was immediately apparent. Several years ago I worked in the sales department, so I knew that the solution would help us.
Thanks to Profitbase CRM, data on apartments and prices is automatically updated, managers see availability, reservations and payment status, download and send data to clients via email and messengers."
What do employees and customers say?
"The sales department notes that after the implementation of Profitbase CRM and Bitrix24, work has become easier and more convenient. Negative feedback from clients about the poor performance of managers, discrepancies in prices and information about apartments has stopped."
What was wrong?
"When I joined the company, the work of the sales department was practically uncontrolled. The information on the website of our residential complex was not updated, the sales social media marketing service department stored data in Excel tables, manually making changes several times a day. Imagine: a client goes to the website, sees available apartments, calls the sales department, and they tell him that the apartment is sold or reserved. We wanted to provide first-class service, which did not exist."
“We needed a solution specifically for developers”
“In November 2022, a developers’ forum was held with the participation of Russian industry experts. We decided to attend it in the hope of finding a solution to our problem.
Oksana Dunina, co-founder of Profitbase, spoke at the event. In 15 minutes, she spoke in detail about the company's products. After the forum, I approached Oksana, we talked, exchanged contacts and kept in touch for 2-3 weeks. During this time, I was convinced of the need for a CRM system for our company.
I came to the team, charged with changes. I held meetings, answered questions. I was convinced that similar functionality exists in other systems, but we needed a solution specifically for developers."
About alternatives
“We didn’t look for other options because there are practically no other products that have a highly specialized product that could solve our problem like Profitbase.
The potential of the system was immediately apparent. Several years ago I worked in the sales department, so I knew that the solution would help us.
Thanks to Profitbase CRM, data on apartments and prices is automatically updated, managers see availability, reservations and payment status, download and send data to clients via email and messengers."
What do employees and customers say?
"The sales department notes that after the implementation of Profitbase CRM and Bitrix24, work has become easier and more convenient. Negative feedback from clients about the poor performance of managers, discrepancies in prices and information about apartments has stopped."